Scratches on one side of the grab bar from rough handling, see pictures. Kohler Sonata Accessory Kit (Grab Bar and Shelf Kit) | Brushed Bronze | K-9459-BV We do not use stock photos. The product images are of the actual item you will receive, you will receive everything that is pictured, if it is not pictured, you will not receive it. We have inspected this item to verify all parts and pieces are included, unless it is otherwise noted. Message us for additional product specs so that you can determine if the item will work for you. This store is not sponsored by or affiliated with the brand associated with the product being sold. Shipping:Shipping to the United States is free. We ship every weekday. Depending on weight and other factors your item may ship via USPS, UPS or FedEx. If this is a concern please contact prior to purchasing.Payments: Payment is due immediately. If a best offer is accepted payment is due within three (3) days.Contact Us:We strive for 5 star feedback and we give 5 star customer service. If there are any issues with your order please contact us using the „Contact Seller“ link in the upper right section of the listing. Contact us before opening any cases. Expect a response within a few hours no later than 24 hours.Return Policy:This store is not sponsored by or affiliated with this brand. We are not an authorized dealer of this product and any warranty included with the product may not be honored by the manufacturer.Because of this we a offer a 30 day return window. As long as the item is in the exact same condition it was received in you will get a 100% refund after we receive the item and inspect it. Contact us for a return label.